1. Introduction

These terms and conditions, along with the referenced documents (the “Terms”), govern your use of this website (the “Website”) and its associated services (collectively, the “Service”). Please review these Terms carefully as they contain important information about your rights and obligations regarding the use of the Website, forming a binding legal agreement between you, the customer (the “Customer”), and us. By using the Website or accessing the Service, whether as a guest or a registered user with an account (“Account”), you agree to these Terms, including any amendments that may be published from time to time. If you do not accept these Terms, please refrain from using the Website and the Service.

The Service is owned by Aurora Holdings N.V., a limited liability company registered in Curacao, with registration number 10692 and registered address at Abraham de Veerstraat 9, Willemstad, Curacao (“Company”). The Company is licensed in Curaçao under Gaming Services Provider N.V. license #365/JAZ for the provision of online games of chance.

2. General Terms

We reserve the right to revise and amend these Terms (including any linked documents) at any time. Please periodically review this page for updates. Amendments become binding and effective immediately upon publication on the Website. If you object to any changes, you must stop using the Service immediately. Continued use of the Website indicates your agreement to the amended Terms. Any bets not settled before the changes take effect will be subject to the pre-existing Terms.

3. Your Obligations

When accessing the Website and using the Service, you acknowledge and agree to the following:

1. You are over 18 or the legal age for gambling in your jurisdiction. Proof of age may be requested at any time.
2. You have the legal capacity to enter into a binding agreement with us.
3. You reside in a jurisdiction where gambling is legal and are not a resident of any country where online gambling is prohibited. Ensuring the legality of your use of the Service is your responsibility.
4. You will not use VPNs, proxies, or similar services to mask your location.
5. You are the authorized user of the payment method you use.
6. All payments to us must be made in good faith without attempting to reverse or cause such payments to be reversed.
7. You may lose some or all of the money deposited with the Service when placing bets, and you accept full responsibility for these losses.
8. You must not use information obtained illegally when placing bets.
9. You are acting solely on your behalf as a private individual and not for any commercial purposes.
10. You will not attempt to manipulate any market or element within the Service in bad faith or in a manner that adversely affects the Service’s integrity.
11. You will act in good faith regarding the use of the Service at all times and for all bets made.
12. You, your employees, employers, agents, or family members are not registered as an Affiliate in our Affiliate program.

4. Restricted Use

You must not use the Service:

1. If you are under 18 years (or the age of majority in your jurisdiction) or are not legally able to enter into a binding agreement with us.
2. If you reside in a country where online gambling is prohibited.
3. To collect personal information of other customers by any means.
4. To disrupt or unduly influence the activities of other customers or the operation of the Service.
5. To promote unsolicited commercial advertisements, affiliate links, or other forms of solicitation.
6. To cheat or collude with others to obtain an unfair advantage.
7. To scrape our odds or violate any of our Intellectual Property Rights.
8. For any unlawful activity.

You cannot sell or transfer your account to third parties or acquire a player account from a third party. You may not transfer funds between player accounts. We may terminate your account upon notice if you use the Service for unauthorized purposes and may take legal action against you. Employees of the Company and their immediate families are not allowed to use the Service for real money without prior consent. If discovered, such accounts will be terminated, and all bonuses/winnings forfeited.

5. Registration

When registering for the Service, you agree to:

1. We reserve the right to refuse any registration application at our discretion without providing a reason.
2. Complete the registration form personally, read and accept these Terms. Verification of identity may be required, including valid ID and proof of residence. We may suspend wagering or restrict account options until the necessary information is received.
3. Provide accurate contact information and update it as needed. It is your responsibility to maintain an active and unique email address for account-related communications.
4. Register only one account. Multiple accounts will result in closure.
5. Provide additional personal information if requested for verification.
6. Keep your password confidential. Unauthorized access to your account is your responsibility.
7. Not transmit content or information on the Service to others in unauthorized ways.
8. Use the currencies available on the website for transactions. Some payment methods may not support all currencies.

We are under no obligation to open an account for you, and refusal may occur without reason. Additional information or documentation may be requested to comply with regulatory and legal obligations.

6. Your Account

1. Accounts may use multiple currencies, and transactions will appear in the currency used.
2. We do not offer credit for the use of the Service.
3. We may close or suspend your account if you do not comply with these Terms or to ensure the Service’s integrity. Prior notice may not always be possible.
4. We reserve the right to close or suspend any account without notice and return all funds.
5. We may refuse, restrict, cancel, or limit any wager for any reason.
6. Mistakenly credited amounts remain our property and will be withdrawn upon notification.
7. Overdrawn accounts will result in debt to us for the overdrawn amount.
8. Inform us immediately of any errors with your account.
9. Betting should be for entertainment. If you lose control, we offer a self-exclusion option. Contact Customer Support to self-exclude, which will disable your account.
10. You cannot transfer, sell, or pledge your account or its assets to another person.
11. To close your account, email Customer Support from your registered email address.

7. Inactive Accounts

1. We will charge a €5 (or equivalent) monthly fee for inactive accounts after twelve months of inactivity, provided the account is in credit.
2. You will be notified of the fees in the eleventh month of inactivity and can withdraw your funds to avoid charges.
3. The fee will be deducted monthly until account activity resumes or the balance is exhausted.

8. Deposit of Funds

1. Deposits must be made from accounts or payment methods registered in your name. Currency conversions may apply, and additional fees may be deducted by payment systems.
2. Fees and charges for deposits and withdrawals are detailed on the Website. Bank charges incurred are your responsibility.
3. Credit and debit card deposits are processed by a third party. Authorization from the payment issuer is required for account crediting.
4. You agree to pay all charges and not reverse any payments. Charge-backs will result in account suspension and forfeiture of winnings.
5. Promotional or bonus offers are subject to the Terms of Bonuses and specific bonus terms.
6. Funds from illegal activities must not be deposited.
7. Retain transaction records and these Terms if using a credit card for deposits.
8. It is your responsibility to know the laws concerning online gambling in your jurisdiction.

9. Withdrawal of Funds

1. Withdraw unutilized and cleared funds by submitting a withdrawal request. The minimum withdrawal amount is €10 (or equivalent).
2. Withdrawals are free if the deposit is wagered at least once. Otherwise, an 8% fee applies with a minimum of €4.
3. Identity verification may be required before withdrawals are processed.
4. Withdrawals should be made to the original payment method used for deposits. Alternative methods may be allowed subject to security checks.
5. Contact Customer Service if your account is inaccessible, dormant, locked, or closed and you wish to withdraw funds.
6. Monthly withdrawal limits may apply, with exceptions for large balances.
7. We cannot guarantee the successful processing of withdrawals if you breach the Restricted Use policy.

10. Payment Transactions and Processors

1. You are responsible for all payments owed to us and must not reverse payments. Charge-backs may incur a €50 fee and result in forfeiture of winnings.
2. We use third-party payment processors and you agree to their terms and conditions.
3. Transactions may be checked for money laundering or terrorism financing activities and reported to relevant authorities if suspicious.

Please ensure you understand and comply with these Terms and Conditions to enjoy our services responsibly.