MCW Casino: Responsible Gaming

Interpretation

Capitalized words have specific meanings as defined below. These definitions apply whether the terms appear in singular or plural form.

Definitions

• Account: A unique account created for you to access our Service or parts of our Service.
• Company: Refers to Aurora Holdings N.V., identified as “the Company”, “We”, “Us”, or “Our” in this Agreement.
• Service: Refers to the Website.
• You: Refers to the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Responsible Gambling and Self-Exclusion

For most of our Users, gambling is a source of entertainment, fun, and excitement. However, we recognize that for some, it can have negative side effects. Pathological gambling has long been recognized in medical science as a serious illness.

Since our inception, we have been committed to addressing this issue and offering assistance. “Responsible Gambling” encompasses various measures aimed at minimizing the risk of negative side effects. If these effects do occur, we take active steps to mitigate them.

The most effective tools against gambling-related harm are knowledge and education about gambling risks, which support our Users in maintaining self-control and avoiding negative consequences.

Information and Contact

Our customer support team is available via email to assist you at no additional cost:

• Email: [email protected]

Our support team will not disclose any information about you without your consent.

Additionally, you can take a self-test to assess if you have a gambling problem at https://begambleaware.org/gambling-problems/do-i-have-a-gambling-problem/.

For more information on gambling addictions, visit https://www.begambleaware.org/safer-gambling/.Find helpful tips for responsible gambling at https://mcwlink.co/mcwguidebd.

Recommendations for Responsible Gambling

Consider the following tips to ensure gambling remains enjoyable and free from negative side effects:

• Set a deposit limit: Determine how much you can afford to gamble based on your financial situation. Play with amounts that are purely for fun and entertainment.
• Avoid chasing losses: Do not take excessive risks to recover losses. Play for enjoyment, not to make money.
• Set a time limit: Establish a time limit for gambling and stick to it. Ensure gambling remains balanced with other hobbies.
• Play smart: Avoid gambling when stressed, depressed, or under the influence of medications, drugs, or alcohol.
• Take breaks: Take breaks if you feel tired or unable to concentrate.
• Use only one account: To keep track of your gambling activity, avoid creating multiple accounts.

Minor Protection

To use our Service, you must be 18 years or older. To prevent minors from accessing your account, keep your login details secure.

We recommend using a filter program to block minors, especially children, from accessing inappropriate content online.For parents, we recommend a list of internet filters to help keep their children safe from unsuitable content: https://famisafe.wondershare.com/internet-filter/best-internet-filters.html.

Self-Exclusion

If you are diagnosed with a gambling addiction or wish to abstain from gambling for any reason, we offer Self-Exclusion as a tool to help you. “Self-Exclusion” means voluntarily excluding yourself from all gambling services for a set period, which cannot be undone.

To self-exclude, contact our customer support team with your desired exclusion period, ranging from 6 months to 5 years. Our team will guide you through the necessary steps.

• Email: [email protected]

Please note that self-exclusion is permanent for the chosen period and cannot be reversed for your protection.

During self-exclusion, you are prohibited from creating a new account. Attempting to do so violates our Terms of Service and may result in a permanent ban of your original account.